• What does NeoSOS fix?

From Windows to Mac, from a Laptop to a Desktop. NeoSOS can be a virus cleaning service or help you understand how to use a program. We cover many software and hardware troubleshooting issues to remotely fix your computer.

  • Our Avira Antivirus Pro license for a year offer

Offer valid for new customers per computer for the first year of protection.
Get great renewal offers when your license is going to expire.

  • How does NeoSOS work?
  1. First, make sure you have a good/stable Internet connection.
  2. Then make a booking for your problem to be attended to. You will receive instructions by email once you have booked a service.
    Generally, you will download a small and secure program then open it, allowing us to connect to your Windows or Mac.
  3. Once we have your ID, NeoSOS can connect to your computer.
  • Is it secure?

All sessions use full encryption.

Encryption is based on 2048bit RSA private/public key exchange and 256 Bit AES session encoding. This uses the same security level as https/SSL which is considered totally secure by today’s demanding standards.

The key exchange also guarantees that the data transfer is completely encoded from client to client and that any routers or servers in between (including our routers) are unable to read or analyze the data stream.

We are a Spanish company and therefore comply with GDPR (General Data Protection Regulation) approved by the EU Parliament on 14th April 2016. We will never sell or share your details (of any type), nor do we send emails without consent.

  • What support do you offer?

We offer any support that can be offered online, i.e. if your computer isn’t online we will not be able to connect to evaluate or fix the problem.

  • How do we connect or get this fixed?

Step #1 | Something is wrong with your laptop or desktop
Your computer is misbehaving and you are not sure how to get it back in working order.

Step #2 | Book an appointment!
Select a day and time to get your computer fixed!

Step #3 | When your appointment is due
Now download and open the following program: click here.
Once the program is open, you will see your ID and password:

Please provide this (an hour) before the appointment starts for NeoSOS to be able to connect to your computer. You may provide this in our contact or chat icon..

Step #4 | NeoSOS will connect!
Thanks to the session code you have provided us, NeoSOS will connect to your computer.

Step #5 | Transparency
The job will be done on your computer; you will be able to see everything that we’re doing, at any chosen moment.

Step #5 | Total communication
A chat dialogue will be available during to the whole session to explain or ask any questions.

Step #6 | Start now with a FREE Health Check…

Yes, that means you can get your own NeoSOS account today for FREE, and can put us to the test!

If you are not absolutely satisfied at any time, please let us know.

Start your NeoSOS FREE health check now…

 

  • What if I already have Teamviewer installed?
    If you already have Teamviewer installed and running then please send us the ID and password before the appointment. Please keep in mind that the password (unless setup differently) will change each time you close the program (Teamviewer or computer).
    If you can’t get past this stage then please close your current Teamviewer software and download (to later open) our Teamviewer from our Downloads section.